Questions.
The essentials, answered. For anything else, we're an email away.
When will my order ship?
Usually within one to three business days.
Where do you ship?
Sweden, the EU and selected international destinations.
Can I collect my order?
Yes — select Studio Pickup at checkout. See Shipping & Delivery.
Can I return something?
Yes, within 14 days of delivery. See Returns & Exchanges.
Can I visit Burner Atelier?
Our collection is available to view at Burner Studio in Stockholm.
How do I care for my pieces?
See our Care Guide for product-specific instructions.
How do I find my size?
See our Size Guide, or contact us for personal advice.
How can I reach you?